Privacy Policy
East Kentucky Network, LLC (“EKN”) is dedicated to protecting the privacy and security of visitors to our website and customers who use our data center and enterprise services. For information about wireless services, see www.appalachianwireless.com/privacy-policy. This privacy policy describes how we collect and use your personal information in relation to the EKN website and services.
INFORMATION WE COLLECT AND HOW WE USE IT
Information You Provide to Us:
We may collect information when you submit online order forms, request quotes, or contact us through the website. This information may include: (i) name, title, and contact information; (ii) company or organization details; (iii) details of service requests or inquiries; or (iv) any other information you choose to provide.
Transactional Information:
We collect information about your use of the products and services we offer. This information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. This includes account details and service configuration, performance and diagnostic data, and security logs and access credentials. EKN may also use this information for other purposes such as providing you with information about product or service enhancements, determining your eligibility for new products and services, and marketing to you based on your use of the products and services you already have. Additionally, this information may be used to improve services and protect our networks, services, and users from fraudulent, abusive, or unlawful uses.
Ordering Information:
When you purchase products or services from EKN, we collect information from you that we use to deliver, provide, and bill those products or services and to resolve any issues you may have with your order or with our products or services. The information we collect may include your name, mailing address, telephone number, email address, social security number, tax ID number, and payment information. We also use this information to establish accounts, maintain a record of the products and services you buy, and maintain billing records. We may use your contact information to inform you about special offers or other products and services.
Customer Service Inquiries:
Your records may be accessed by EKN representatives when you call, text, email, or chat with us to better help you with your inquiry. Interactions with representatives may also be monitored or recorded for training purposes and to provide better customer service.
Information Provided to Us by Third Parties:
We may obtain credit information about you from third parties when you purchase products or services from EKN to help us with customer authentication and credit-related decisions.
Information Collected When on the EKN Website:
Certain information is gathered automatically by EKN when you access our website such as your IP address and general location, referring URL, browser type, operating system, images or files you view, and the date and time the website was accessed. This information may be used for troubleshooting and security purposes.
INFORMATION WE SHARE
Information Shared With Vendors:
EKN may provide customer information to certain vendors who provide critical services for our business, such as shipping your order, providing software platforms, billing, or maintenance and technical support for our services. These vendors are authorized to use your information under the privacy compliance obligations we impose on them.
Information Shared With Third Parties:
We may disclose your information to third parties in certain circumstances, such as:
- to comply with subpoenas, court orders, or search warrants, and as otherwise authorized by law;
- in cases involving danger of death or serious physical injury to any person or other emergencies;
- to protect our rights or property, or the safety of our customers or employees;
- to protect against fraudulent, abusive, unauthorized, or unlawful use of or subscription to our products and services and protect our network, services, and users from such use;
- to advance or defend against legal claims, in court and elsewhere;
- to credit bureaus or collection agencies to obtain payment for EKN-billed products and services;
- to a third party that you have authorized to access your information;
- to a third-party business in the event of a merger, acquisition, or sale of all or a portion of our assets or business;
- to outside auditors and regulators; or
- with your consent.
Except as explained in this privacy policy or agreements with our customers, EKN does not sell, license, or share customer information with others outside our company for non-business purposes without your consent.
INFORMATION SECURITY
EKN maintains safeguards to protect against unauthorized access to, use, or disclosure of customer information. Our security policies and procedures restrict access to personally identifiable information to only those who have a business need for such access.
UPDATING YOUR INFORMATION
Maintaining accurate customer records is important to us. If you see any inaccuracy in your information or if your information changes, please let us know by calling us at 1-800-438-2355 or by contacting your account representative.
CHANGES TO THIS POLICY
This privacy policy is subject to change at the discretion of EKN.
Last updated: 11/20/2025.